[Resolved]  SpiceJet — No hospitality

Address:

New Delhi, Delhi

I had a flight at 5.25 am to Lucknow from Delhi. I had got a bit late and was not able to reach for check-in 45 minutes prior to departure time. I reached there by 4.50. As soon as we reached the airport, we rushed and asked a supervisor to get us checked-in at the earliest as we were seeing some express check ins happening. The supervisor rushed us to a desk where in the lady took our ID's and our tickets and did not seem to be in any hurry. We were relieved too. She did something on her system. We asked her to check-in our luggage. Then she stood up and went somewhere. After 5 minutes she came and re directed us to some other desk. We were totally confused as to what was happening. There came a very aggressive lady, who I suppose was the head there. She very rudely asked us that no check-in can happen now. We calmly tried to tell her that we have just wasted 10 minutes at 1 of the desk. She was not ready to listen and blahhed something. She had no courtesy to at least listen to their customers. I am not angry because we missed our flight. I am very angry on the way we were treated. I belong to the Hospitality Industry itself and I never expect such behaviour. As far as i can recall, her name was Roseneel. Anyone reading this, please avoid this airline. There are better options available in the same price range. This was the first time I was travelling by Spice Jet, just for a change. I am regular customer for Indigo for all my domestic travel and the staff there has always been very sweet and hospitable.