SRS Travels — Answering the call very bad way

Address:

Ahmedabad, Gujarat, 380004

I have booked the ahmd to banglore bus
The pickup was at hathi sinh wadi at 5:45 am
And when i had call the no. Received in online booking message "i had ask him about i am standing out side the venue"
He replied"who said you to stand""i said you to stand their"
These behaviour is very bad
We are paying a huge amount and you answering like these and at the end the compounder call us and said "where are you"i said"i m standing hathi sinh" the bus was at paldi the bus didnt come to pick me from hathi sinh
The phone no. Is [protected]
2.[protected]
I need a fast inquiry on this