[Resolved]  SRS Travels Bangalore — Non AC Sleeper coach - treated like goods carrier, frustrated travel experience

Address:

Bangalore, Karnataka

With My family, I traveled from Bangalore to Kumbakonam on 27/06/2014 by SRS NonAC sleeper coach (KA 42 9486). Actual Departure time from Bangalore is 9:15 PM but bus started at 10:15 PM more than 1 hour delay. After an hour travel, bus stopped in Hosur SRS office for an hour, and SRS staffers started loading goods parcel, vegetables and flowers gunny bags on roof of the bus. We waited and waited, passengers were annoyed very much because of the noises that they were making on the roof while loading the goods and walking on roof while we were sitting inside the bus. We waited for more than an hour, but it was not ending, so few passenger got down of the bus and had a look on the roof of the bus. It was shocking that bus roof was loaded like Goods carrier with vegetables and flower gunny bags almost 4 feet above roof of the bus. Passengers started arguing with Driver, but nothing happened, he said contact SRS manager, but he refused to share the number. Finally after an hour and half wait, bus started from Hosur at 12:15 AM already 2 hours late. Due to heavy load on the roof of the bus, driver unable to drive the bus in speed which they do normally. With this all difficulties, bus reached Tiruchy SRS office at 6:00 AM. But as per the bus schedule it should reach Kumbakonam by 6.00 AM. Already passengers were angry in delay, but again they started unloading the goods slowly one- by-one in Tiruchy which took almost 2 hours, till 8:00 AM bus stopped in Tiruchy. We passenger tried to explain the situation to the Driver and SRS staffer who were there at Tiruchy office that we are getting late, need to reach time to attend some marriage function, kids in the bus started crying because of long standing of the bus at one place and started suffocation, they did not allow us to even open the bus window due to unloading. Few passengers lost their temper and got down from the bus, started asking Driver and others is this the right way to treat passenger. Unfortunately no one was heeding our request. Bus driver answered without unloading all the goods, bus will not move, this angered all the passenger we got down from the bus and started protesting. Finally, SRS staffer realized that the situation will go out of their control and they agreed to start the bus after 2 hour delay in Tiruchy. Bus started, finally we reached Kumbakonam at 10:00, more than 3 hours delay in normal arrival timings. It was my first travel experience with SRS, it was painful and most frustrated. I will not choose SRS in my future and I am sure I will not suggest anybody to think on SRS travel. I managed to take some photographs through my mobile during this in Tiruchy. I request you to take some action against this who is always thinking of making money, not caring about passenger safety and comfort. Thanks,