[Resolved]  SRS Travels — Bus left via different route without taking us. No refund processed.

Address:

Chennai, Tamil Nadu

I can not even begin to describe the ordeal that me and my family had to go through on the name of availing "The bus" booked from redbus.in. I booked 4 tickets to Kanyakumari with SRS travels. Boarding point was Chengalpattu. Date of journey was Sep 5' 14. I did not receive any text on the date of journey intimidating the bus details. When I contacted redbus customer care I received the worst help desk service ever. What an irony that it is called a 'help' desk. After making repeated calls when someone finally bothered to receive the call it was hung up without providing any details about the bus. Worst service ever. I contacted the travel agency helpdesk directly and was provided with the driver's contact number. The driver was rude like anything. He asked us to wait below the bridge near Ayyappan temple at chengalpet at 9.15 p.m. We reached the spot at 8.40 p.m. And kept calling the driver every 10 minutes. Every time we were told the bus will reach at the spot in another 15 minutes. This went on till 11.45 p.m.(Yes you read it right!) when finally we received a call from the driver/conductor saying that the bus has passed the spot and have crossed 200 kms. The bus went over the bridge and apparently they tried to contact us but couldn't reach. Which is not true. The registered phone number was available through out. And they hung up with a mere 'Sorry'. Here are the few things I would like to get an answer for: 1. Why were we falsely informed that they will be reaching in another 15 minutes every time we called. And we were never informed of the change in spot where the bus was planning to stop? 2. How can the bus driver go over the bridge when we were asked to wait under the bridge? 3. We did not receive any call from the bus driver saying that the bus has reached the spot and waiting for us. The phone was on throughout. 4. Why didn't we get the money refunded when we couldn't even avail the journey? The kind of harassment mental trauma and ultimate ordeal we had to go through(having my 65 years old parents waiting/standing in middle of nowhere in a dark place for 3 long hours, just to be informed at the end that the vehicle has left! ) is unimaginable. Needless to say we weren't refunded a single penny! And the traveler when contacted giving all kinds of excuses and ignoring us by hanging up /not receiving the phone calls. Here is the ticket details: Chennai - Kanyakumari Friday, September 05, 2014 Ticket no: TG9J77442362 PNR no: TS-RB9932963JXR/7110724/CHN-Kanyakumari Seater/Sleeper SRS Travels Non A/C Seater/Sleeper (2+1) 08:50 PM Reporting time 09:05 PM Departure time A3, A2, 2, 3 Seat numbers Boardings point details Chengalpattu Location Chengalpattu Bye Pass Landmark Chengalpattu Bye Pass Regards, Shegufta Zafrin Contact# [protected]; [protected] Email: [protected]@yahoo.co.in; shegufta.[protected]@gmail.com