SRS Travels — complaining about srs for not picking me up from the boarding point

Horrible experience ever!!
I waited in the boardin point almost 20min prior and i have not recieved any call from d driver if m der in d boading point or not, my bus was at 9 15pm, i reached der before 9pm n i kept on waiting n around 9 30 i calld d no in which was mentioned in ticket n he told me bus is on d way. I still waited der n again when i called around 9 45pm they told me bus had already left,
How irresponsible d staffs r, i was d only lady waiting der n it was really tuf tym for me that night