SRS Travels — Denial of driver and conductor for drop at selected drop location

PNR: 36331340. I took SRS 10:30 PM bus from Hyderabad to Bangalore on 17 June 2022. My boarding location was changed at first. I accepted the change. However, I was not dropped at Kogilu Cross Yeleahanka in Bangalore which was my drop location and was made to get down Esteem Mall Hebbal. The driver (2nd one) and conductor were rude and ignorant. They didn't bother to listen. If bus route is to be followed by driver's wish, don't mention incorrect pickup and drop locations on your portal while ticket booking. Take action against the driver and conductor and refund me 200 Rs for my travelling charges from Hebbal to my destination. Else refund my full ticket money.