SRS Travels — Drunk Driver abuses old lady and drops her

Address:

Bangalore, Karnataka

Dear Sir/Madam
Resident of bangalore, working with a Reputed MNC in bangalore.

I had booked 2 bus tickets in SRS travels (sleeper/non A/C) from bangalore to Salem for my aged mother and my sister. Travel Date: 09/03/2015 time: 10.45 pm (shantinagar). Operator PNR: 8938969

I personally went to drop them to the bus stop and made arrangements for them to be comfortable inside the bus.
At this time, i noticed that the bus driver and the conductor both were stinking of alcohol. I explained to them that my mother has medical issues and i discussed the drop point with the driver ( salem bus stop) and told him to help my mother out if they needed anything. The bus was booked from bangalore to salem and the bus was suppose to stop inside salem bus stop ( to my understanding).

The issue started when my aged mother realised that its past 4 am and the bus has not stopped yet. After waiting a while, she checks on google maps and realises they are 40 km away from salem and when they approached the driver( at this point, conductor driving the bus) he starts to abusive the ladies and makes a scene with them. When my mother objects his behaviour, he stops the bus at a toll gate on the national highway and tells them to get down.
the poor ladies had to get off at a toll gate at 4.30 am cross to the other side and catch a bus back to salem (45km) at that part of the night due to driver negligence, drunkeness and to add to that the abusive nature of the driver and conductor who did not respect my mothers request. The had to book a cab to be safe at that part of the night and the cost of that was more than the bus fare.apart from money, its the physical exertion and the humiliation on my mother that has raged me. she has excessive arthritis and knee problems and this journey has sent her back to the doctor for treatment. This is unacceptable and we deserve a proper response for my complaint lodged with the company. (complaint no 019, i wonder if its a real complaint number)

Kindly help me out with a few queries:

1. The company did not give me driver details for me to file a formal complaint with the police.
2. No response for the complaint lodged as of yet.
3. If the driver was so drunk that he did not stop in salem, how can he be abusive with an old lady who is helpless.
4. Why did the drunk bus driver drop them at a random toll gate and just went away, when they objected to his negligence
5. How do ladies deal with such abusive and harsh situations, at 4.30 am in the middle of no where at a toll gate. Due to this uncomfortable situation, ( being lone ladies) they couldn't do much and they were forced to get out of the bus.
6. Shouldnt drunk driving be a serious offense, also using foul language, abusive and bad words with a lady??

Its a harsh situation my aged mother has to deal with, all im asking is for a complaint be lodged on the driver & conductor of that bus, so they dont miss treat elderly ladies ever again nor would they abusive any lady and put them in such a situation again.

Any action on this regard would help all ladies travelling by Public transport and this has to be viewed as a serious offense to ensure safety of women travelling alone in a bus.

Kindly help me with my issue and help us catch the culprits, only to ensure more safety for women around india.

Eagerly awaiting your response and your advice before taking matters into the hands of the social media.

Thanking You,

Zain
([protected]@yahoo.co.in)
([protected])