SRS Travels — Horrible experience and Insulted by the office incharge person

Address:

Madurai, Tamil Nadu

Yesterday, I traveled from Madurai to Bangalore through SRS NON AC Sleeper(2+1) bus. I mentioned boarding point as Periyar bus stand and bus suppose to start by 10:00PM. I reached SRS office by 09:30PM and the person who seated in the office told me that bus will come at 10:10 PM. I am very much ok with that and I was waiting near the office room. Around 10:05PM, I asked that same person about the status of the bus, he replied that the bus will NOT come here and you have to go some other place (2-3 kms from the original place) to board the bus. Also, he told me that he will arrange share auto for us to reach there. Finally, they arranged share auto and ask me and my mom to board the auto with others. I told that my mom is very old lady and she cant sit in this narrow space. Then that guy told me immediately then you stay here itself dont go to Bangalore... How can he say such a word when I accompanied with my mother who is very old lady. He spoke in very rude manner in front of everyone and it hurt us a lot. That moment I decided that this is the first and last journey in SRS travels. I request any one to take action against that Guy and also I am planning to file police complaint against him.