SRS Travels — I am complaining about not yet received the parcel

I have submitted the parcel to srs booking wilson garden branch on 10th july 2016 from bangalore to salem and lr no.207/23261... the people told that next day you will be getting the parcel but till now i am not received... i have checked with salem srs travel office they siad already dispatched but parcel is not there... myself and husband spoken around 30 calls for all finally they said it is in pondicherry... really i am not understanding that he need to get the parcel in salem but it has gone to pondicherry... even we checked with the people but parcel is not available... this is first time i am sending the parcel in srs...