| Address: | Dakshina Kannada, Karnataka, 575003 |
We had booking last 2 days from mangalore to mumbai. (3pm stating point) first one single lady on 30th may 2019 and 2nd one on 31/05/2019 lady with her son.in this both occasions buses reach mumbai 4 hrs late on said arrival time on given dropping point. We were waiting in given dropping point to pick up our relatives at 20 minutes before and keep on calling on phone.
Bus driver phone could not reach/ customer service no proper information.
On arrival of passenger they told us that bus was stopped in petrol station near (Kolhapur - might) more then 2 to 3 hrs in midnight and heard about some non paid tax issue. That is the reason to be late on arrival.
We booked in srs as reputed company (We always prepare and travel by ksrtc or vrl) as said never late these company's.
If a single lady traveling (Her cellphone was switched off) we tried our best to locate bus it never been easy. Just imagine we were waiting for 3 hrs in highways without any clue.
Next day booking 31/05/2019 today we ask passenger to drop at pune and did pick up our relative to drive mumbai to reach faster then these bus.
If you are not able to follow your time maintenance on trip don't promise passengers. It is not a single incident (In real incident it will accepted).
In this both case buses stops for more then 2 to 3hrs and waiting for some arrangement (As per discussion tax saving) and then proceed.
It is totally unacceptable. Was this information helpful? | 
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