Standard Chartered Bank — Amount not received from axis bank atm, but is deducted from my standard chartered bank account

Address:	New Delhi, Delhi, 110053
Website:	www.sc.com/in/contact-us

Sir
My self Dayal Chandra Phulara. on24th December 2015. I use my Standard Chartered Bank ATM card at Vth pusta, Gamri Road, Delhi-110053 at Axis bank ATM. at that time, I received successful transaction massage on my Mobile from standard chartered Bank but I was not get cash from ATM the amount is Rs 10000. There after I gave a complaint in my Standard Chartered bank customer care. But After 10 Days They replied me on 5-Jan 2016. As per their reply, my transaction is valid and after that I again requested for seeing CCTV footage for verifying transaction. But there is no action taken by them till day on my complaint. Sir I am still worry about this .so sir please focus my complaint I will grateful to u.
Bank Transaction details are given below.

24 Dec 15 24 Dec 15 ATM WITHDRAWAL−SWITCH 10, 000.00 70, 643.81
AT CASHNT 13:35:00/8355
[protected]/INR
[protected]/664449

Regards
Dayal Chandra Phulara
Contact NO. [protected]
E-mail Id”- dayal.[protected]@gmail.com
Account No. [protected]