Standard Chartered Bank — Credit Card Annual Fee and charges

Hi Sir, I have been offered in 2016 an SC credit card with no charges as long as I am paying what I spent for.
And I was staying as tenant in Pune. Now around 2019 I moved to another rented house I realized during shifting card is misplaced, so requested the team to block the card and re-issue to new address, and to my surprise two things happened.
1. I was asked to pay annual membership fees and charges.
2. I was asked to produce adhar card of new address and office was not agreeing to accept rent agreement as proof.

So considering both not possible, I let it go. Then also I tried checking my card balance online but it wasnt available for me to select, considering its closed as I paid what all I used it for.

Now recently I have taken a home loan and then all of a sudden they started calling me and asking or threatening me to pay 5705 INR, which is totally absurd and incorrect ask.

Can you help me sort this matter please.
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