Standard Chartered Bank — Credit card discrebancy

tcssshah

from Surat, Gujarat

Address:

Surat, Gujarat

[protected]. Dear sir/madam, i am using sbi credit card since 10-12 years. I am using this card without any disputes. I am very much happy with the services from sbi card. Last year standard charted bank executive contacted me and requested for new card. Initially i refused for the new card. After getting several calls i agreed for the new card. Card i used was [protected]. I used the card for first month and waited for the card statement. I don't know the billing cycle of the card. Waited for one and half month, i got the sms in my mobile regarding over due of the payment. While contacted customer care center, it was informed that the payment is due and need to pay immediately. I asked for the amount to pay. They included the late payment charges. I requested for waver of the charges as it was not my fault. They refused to do so. I requested for the closure of the card and paid the due amount without late payment charges. They contacted me several times and every time they added late payment charges. I am a service class person and need not to take anybody extra money. I paid the amount which was used by me. If my intention was not clear, i would not paid that amount also. Company executives keep calling me and every time threaten me for legal action. I am very much depressed and feeling nervous for the harassment from the bank. You are requested to intervene in the matter and do needful for the issue. Tushar c shah surat mobile no.[protected]

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Standard Chartered Bank customer support has been notified about the posted complaint.

Sep 14, 2015

Updated by tcssshah Pl. go through the mail from the bank.
Which clearly states that I have paid the amount which I used actully.
The only amount I have not paid is Rs.50 which is towards late payment charges.
This is due to non receipt of the statement.
They have now increased the late amount charges of Rs.50 to Rs. 10000.
Sir, please help me to come out from the matter and take proper action against the bank so that they will not harass any individual further. Also claim compensation towards the bank for harassing me by calling and writing mails regularly.
Thanks

copy of mail from the bank.

Dear Mr Shah,

This is with reference to your recent posting in social media channel.

We have perused the contents of your query and confirm the following;

Our records indicate that the last transaction (Rs 1, 850.00) incurred through
your card ending 3626 was in the month of January 2013 towards the merchant "
Venus Data Products Surat". Accordingly the statement dated 04 February 2013 was
generated with an total amount due of Rs. 1900.45.

Towards the aforementioned outstanding, we received the payment (Rs. 1850.00) on
30 July 2013, which beyond the due date. Hence, the financial charges were
debited in the card en ing 3626.

Also, we note that you have opted for email statement facility for your credit
card ending 3626 the statements were delivered at your email address
"[protected]@yahoo.com regularly. We have sent the statements since February 2013 to
August 2013, for your reference.

In the event, you propose to settle the dues lesser than the actual dues, we
kindly you to contact our Manager, Ms Sinha Neeti at[protected].

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Comments

Standard Chartered Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have raised a query on your behalf and our customer service representative will contact you shortly. Track your query using #CTDWMXSKXX at this link http://on.sc.com/trackstatus

Thanks and Regards,
Customer Care
Standard Chartered Bank

tcssshah

from Surat, Gujarat

Today I received a call from standard charted bank, and asked me deposit aprx.10000 Rs and they will issue no due certificate.
Sir, I am very much nervous and tensed by such calls.
Please guide me to come out of it and ask for compensation for harassment by such type of calls.
Sir, believe me I don’t want to have any wrong doing money from any body and at the same time don't want to pay by such means.
Once again requesting you to represent the issue at proper platform and guide me.