Standard Chartered Bank — Credit Card NOC not issued in 2 years and Credit Report wrong status updated

There is one lady from the standard chartered to whom i have shared all the payment screenshots and she assured me that NOC will come in 1 month. Her phone number is [protected]. Till last month she was attending the calls now she doesn't respond to my calls nor replying on messages. My card was ending with 4806 and 5464. She is harassing me mentally. First she told me that NOC was already issued and I have not collected it from branch. Then she told me to visit delhi branch on saturday but the credit card team was not available on that day. Then my husband visited last week. They told no NOC was issued. Now this lady is not responding. She has mentally harassed me from the last 2 years.

Ref : 07/23/042123/SP/CRD
 
Dear Customer,
 
This is with reference to your e-mail dated 11 July 2023, addressed to Customer Care team regarding your Credit Card.
 
We note that you have not mentioned your card account number in your E-mail. We regret to inform you that in absence of your credit card number we are unable to verify your account to enable us to resolve your concerns.
 
We request you to revert with your complete card number along with your query to enable us resolve your concerns
 

Please feel free to write back to us for any further support. We will be happy to assist you.
 
We assure you of our best service at all times.
 
Yours sincerely,
 
On behalf of Standard Chartered Bank
 
 
Rama M
Officer-customer care