Standard Chartered Bank — Credit card payment made full but still harassment from bank

Pr2705

from Uttarpara, West Bengal

Jul 24, 2023

Address:

Standard Chartered Bank Kolkata

As per the bank credit card amount overdue message received of Rs 5394.18 which we had paid in full on February 3rd 2023 still after that the bank is sending overdue message of Rs 7300 and calling again and again and harrassing to make payment but we had paid in full and have evidence for that which we are attaching with this complaint registration form.We had also written a credit card surrender email and had also told them that we are not using the credit card any more requesting you to please look into the matter.

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Standard Chartered Bank customer support has been notified about the posted complaint.

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Standard Chartered Bank Customer Care

from Mumbai, Maharashtra

Jul 27, 2023

Verified Support

Ref :07/23/12917354/SP/CRD

Dear Customer,

This is reference to your complaint dated 26 July 2023 raised in the Consumer Helpline platform.

We note that you have not mentioned your card account number in your E-mail. We regret to inform you that in absence of your credit card number we are unable to verify your account to enable us to resolve your concerns.

We request you to revert with your complete card number along with your query to enable us resolve your concerns.

Please feel free to write back to us for any further support. We will be happy to assist you.

We assure you of our best service at all times.

Yours sincerely,

On behalf of Standard Chartered Bank

Rama M
Officer-customer care