Standard Chartered Bank — Credit Card wrong statement

Address:bangalore

Hello All, I have taken a loan of 5 lacs against the standard charted credit card with for two years EMI(24 months) I was paying the emi within due date and already paid 15 installments . Suddenly after paying the 15th emi on 11 march one more bill got generated where they are asking to pay me 227, 473.96 before the bill date. i have send them mails many times to get it clarified but they were not able to provide me any clarification why i need to pay that amount. Even i paid the amount of 225, 470.16 and again they are sending me mails that i need to pay the below amount as outstanding. We would like to inform you that, as of this date, there is an outstanding balance of INR 3, 038.80 and INR 10, 468.02 towards your card account ending in 4552 and 3112. Attachinglast 3 statements for your reference . Please let me know if you need any further details from my end
Was this information helpful?
No (0)
Yes (0)
Standard Chartered Bank customer support has been notified about the posted complaint.
Complaint comments 

Comments

They won't provide any clarification and their collection team will torture you by calling in 1 hour time. Unstandard Chartered Bank.
We understand that you wish to get some information about your card account number. However, we also see that you have not mentioned your card number along with your query.

Without the account number, we would not be able to verify your account and therefore, won’t be able to answer your query. We request you to revert with your complete card number along with your query to enable us resolve your concerns.

We look forward to hear from you.

Please feel free to write back to us for any further support. We will be happy to assist you.
Ref : 04/23/044408/SP/CRD
 
Dear Customer,
 
This is with reference to your e-mail dated 13 April 2023, addressed to Customer Care, regarding your Credit Card.
 
We understand that you wish to get some information about your card account number. However, we also see that you have not mentioned your card number along with your query.
 
Without the account number, we would not be able to verify your account and therefore, won’t be able to answer your query. We request you to revert with your complete card number along with your query to enable us resolve your concerns.
 
We look forward to hear from you.
 

Please feel free to write back to us for any further support. We will be happy to assist you.
 
We assure you of our best service at all times.
 
Yours sincerely,
 
On behalf of Standard Chartered Bank
 
 
N Reena
Officer - Customer Care
 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Standard Chartered Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    48%
    Complaints
    1721
    Pending
    0
    Resolved
    778
    Standard Chartered Bank Phone
    +91 11 3940 4444
    +91 11 6601 4444
    Standard Chartered Bank Address
    19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
    View all Standard Chartered Bank contact information