[Resolved] Standard Chartered Bank — Credit Information correction CIBIL | |
Hi Team, I was a proud owner of SCB credit card no[protected] once upon a time. Somewhere in May 2007 i deposited my cheque for credit card payment in a drop box at railway station in Mumbai western suburbs which was finally cleared by SCB team beyond due date. As per system, a default penalty fee of Rs 250 was levied in next bill. On contacting the executive i was assured that request has been placed for reversing due to exceptional circumstances and that i could proceed to pay remaining amount of principal on credit card. Now when i received the next bill, i was shocked to find not only the amount was not reversed but additional penalty of Rs 250 was levied whereby I contacted who said that this amounts cannot be reversed. As my trust was broken, i refrained from using the card any further and also did not make the payment and also my request for closure of credit card was denied. Over the years, the build up of compound interest was such that the amount of Rs 250/- (being penal interest and not any default of any principal amount) swelled to around 18k. Finally after negotiations the case was closed after a nominal payment looking to extraordinary circumstances and an assurance vide letter datd 13 May 2010 from SCB that all CIBIL records will be updated and corrected. Now I see that the records continue to reflect the defaults assumingly made by me (totaling to 25 cycles) which is hampering to forge any new relationship with SCB (both home loan and credit card) even when my credit score has been hovering around 800 (crossed 800 in recent past also). Can I request your intervention here and can you please clean up the records as was agreed vide your letter dated 13 May 2010 and our agreement.
Was this information helpful? | |
Jul 24, 2022 Complaint marked as Resolved Standard Chartered Bank customer support has been notified about the posted complaint. Verified Support Jun 21, 2022 Standard Chartered Bank Customer Care's response Ref : 06/22/11730733/SP/CRD Dear Customer, We refer to your concerns shared at https://www.consumercomplaints.in on 16 June 2022 and regret any inconvenience that may have been caused to you. At Standard Chartered Bank we constantly endeavour to understand the needs of the client to provide better client experience every time. In line with the above, we request you to click on the following link https://bit.ly/2XMJPhr and share the complete concern for us to review and respond conclusively. Regards Standard Chartered Bank | |
Add a Comment | |
48%
Complaints
1721
Pending
0
Resolved
778
+91 11 3940 4444
+91 11 6601 4444
19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
Post your Comment