I took a personal loan from the bank in January 2023 clearly stating that I want to foreclose my loan at the earliest, the bank suggested that If I continue the same for 3 months, the bank will waive off foreclosure charges, and I did continue the same. Later when I tried foreclosing, Bank said that after 6 months they can foreclose the loan with 3% including GST foreclosure charges. I continued the loan for 6 months, paying EMI diligently. Now, its been 2 months for continuous follow up and the bank's customer care keeps providing me with incorrect pre-term quotation with foreclosure charges at the rate of 3.5%. I have chased them regularly, visited branch as well on many occasions and have been trying to close my loan. I have all correspondences over email which I can provide as evidence. Even Bank's own personnel have mailed the customer care several times stating this fact, but still the customer care is unresponsive.
Seems like bank is doing this deliberately to fetch more EMIs from me. Was this information helpful? | 
Dear Sir/Madam,
This is with reference to your e-mail dated 10 June 2023, addressed to the Head Service team regarding your Loan Account.
We thank you for your business and will certainly assist you with your query. However, we would need some information in order to provide you the best resolution.
We are unable to trace any account information from the loan account number that you have provided. We request you to send us your loan account number again. Also, just to be sure, please provide us with the following details in your mail. This will enable us to track your account information and do the needful.
Full Name (as mentioned in the application form)
Date of Birth (DDMMYYYY)
Residence Address and Office Address
Contact Number
PAN
Further we request you to write us from registered email id for us to do the needful.
We look forward to hearing from you.
Please feel free to write back to us for any further support. We will be happy to assist you.
We assure you of our best service at all times.
Yours sincerely,
On behalf of Standard Chartered Bank
Bavithra
From the Officer of Head Customer Care Service