Standard Chartered Bank — Fraudulent Charges levied on my SCB Credit Card (CC) Loan Account

Address:

Mumbai City, Maharashtra

Hi Team, I, Irfan Mansoori, would like your assistance regarding illegal charges that have been levied on my CC account. I had applied for CC loan from SCB CC team which I was given on a monthly EMI of around INR 5300 pm. My primary account "A" was bifurcated by the CC team into 2 separate accounts "B" and "C". My first payment I made in Dec'14 on my primary account "A". To confirm the receipt of the payment, when I called the CC team, they confirmed that yes the payment has been received and it will be bifurcated into the accounts "B" & "C" and henceforth the same will be done automatically. However, this was not the case. After 2 months i.e. in Feb'15 statement, I was shocked to see that INR 1500 has been charged to my account for non-payment of my dues (which I had already paid in Dec'14). On cross-checking with the CC team, I came to know that the they had not deposited part of my payment in account "C" due to which the charges was erroneously debited to my account. When I complained about the same, they confirmed that the charges will be reversed, however still asking to pay around INR 750 i.e. half of the charges since the statement was generated. Why should I bear the consequences of the error done by the CC team ??? I had made the payment on time, and if its not properly updated in SCB system, is it my error ??? Today, I even went to SCB branch at Malad Link Road, besides Infinity Mall II for assistance. However, the lady at the Service Desk was not at all looking interested in even understanding my query. Indirectly, she was telling me to make the total payment (including false charges) or there will be trailing interest on the same. Is the accounting system of SCB so worse that they cannot even trace and correct the entries of payments or reversals ?? Is the system of SCB so week that they cannot rectify their own errors. I, hereby, would like SCB to immediately take necessary action and remove all the unncessary charges and generate a new statement with the exact and correct dues to be paid on my account. I request the concerned team to henceforth make such required arrangements so that next time no innocent should fall prey to such unprofessional team of SCB CC. Sincerely, Irfan Mansoori MOB: [protected] SCB CC No. [protected]