[Resolved]  Standard Chartered Bank — Fraudulent transactions on Standard Chartered Credit Card, possibly cloned

Address:

Mumbai City, Maharashtra

I, Ranjit J Kadam, a Senior Citizen, resident of Mumbai, hold a Standard Chartered Credit Card (Card No: XXXX XXXX XXXX 2072) . I received the Card Statement on 10th Sept 2014 with 16 fraudulent transactions total amounting to Rs.188, 829.50. All these transactions were carried on a single day i.e. 22nd August 2014. I immediately contacted the customer care and filed a dispute towards all the 16 transactions mentioned in the statement. Further I was charged with an overlimit fee for these transactions. On the very same day I blocked the card and as per the request of Customer Care Executive filed a Dispute Declaration Form (DDF) for all the transactions. A scanned copy was also mailed to them on 12th September. I declared that the card is still in my possession. I was informed by the bank that the Card was cloned and has been swiped for all the transactions. I also requested for the "Merchant Copy" of the slips for all the transactions in order to cross verify the signatures. The Bank has replied that it would require minimum 45-50 days for investigation and would also contact me during this period. However I still havent received any call or mails for the same. They have asked me to contact after 18th October to know the status of the investigation. I am yet to receive any further communication from the bank. Meanwhile I have also filed a Police Complaint to the nearest police station and a copy of the FIR has been submitted at the Cyber Crime Cell, Bandra, Mumbai. I would appreciate if you would help me out in expediting this process so that I am relieved of this predicament. I have been a good customer to the bank for many years and have never defaulted on my payments. I hereby declare that none of the billed transactions are authorized by me and I wouldnt want to bear any financial losses for the same. Sincerely, Ranjit J Kadam, Mumbai