Standard Chartered Bank — Frequent Calls from Customer Care even after registering Do Not Disturb

Hi, I have been getting 3 to 4 calls every week from Standard Charted Bank customer care to provide information about their products. I have registered for Do not distrub service multiple times with the Bank but still I am getting calls again and again.
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Standard Chartered Bank customer support has been notified about the posted complaint.
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Ref : 07/23/027890/SP/CRD
 
Dear Customer
 
This is with reference to your e-mail dated 07 July 2023, addressed to Customer Care Team Credit Card Account.
 
We understand that you wish to get some information about your card account number. However, we also see that you have not mentioned your card number along with your query.
 
Without the account number, we would not be able to verify your account and therefore, won’t be able to answer your query. We request you to revert with your complete card number along with your query to enable us resolve your concerns.
 
We look forward to hear from you.
 

Please feel free to write back to us for any further support. We will be happy to assist you.
 
We assure you of our best service at all times.
 
Yours sincerely,
 
On behalf of Standard Chartered Bank
 
 
S Geetha
Officer - Customer Care
 
Ref : 07/23/027890/SP/CRD
 
Dear Customer
 
This is with reference to your e-mail dated 07 July 2023, addressed to Customer Care Team Credit Card Account.
 
We understand that you wish to get some information about your card account number. However, we also see that you have not mentioned your card number along with your query.
 
Without the account number, we would not be able to verify your account and therefore, won’t be able to answer your query. We request you to revert with your complete card number along with your query to enable us resolve your concerns.
 
We look forward to hear from you.
 

Please feel free to write back to us for any further support. We will be happy to assist you.
 
We assure you of our best service at all times.
 
Yours sincerely,
 
On behalf of Standard Chartered Bank
 
 
S Geetha
Officer - Customer Care
 

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