Standard Chartered Bank — Handover of credit outstanding recovery to third party without any consent.

Standard Chartered Bank — Handover of credit outstanding recovery to third party without any consent.

J [email protected] Oct 4, 2023 Oct 7, 2023 This thread was updated on Oct 7, 2023

I paid my father’s credit card outstanding to a third party named Shaha Finlease who claims to be the official recovery agent of Standard Chartered bank. There’s no communication after they recovered the amount. I need to transfer my father’s home loan to other bank but they are asking for portfolio rights proof from Shaha Finlease on behalf of Standard Chartered bank. It’s not reflecting on Cibil as well. Was this information helpful? No (0) Yes (0)
Standard Chartered Bank customer support has been notified about the posted complaint.
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Standard Chartered Bank Customer Care

from Mumbai, Maharashtra

Oct 7, 2023

Verified Support

Dear Customer,

This is with reference to the query that you had mentioned at https://www.consumercomplaints.in on 04-Oct-2023 regarding your credit card account with the Bank.

We observe that the details provided are insufficient for the Bank review your query. Hence we request you to click on the following link https://bit.ly/2XMJPhr and share complete details including account details, registered email ID, registered contact number for us to review and respond conclusively.

Alternately you can reach out to our service channels with the details for us to assist your further.
Please be rest assured that at Standard Chartered Bank we constantly endeavor to understand the needs of the client to provide better client experience every time.

Regards,
Standard Chartered Bank