Standard Chartered Bank — Home Loan Foreclosure request

Standard Chartered Bank — Home Loan Foreclosure request - Not providing PTQ letter

S saprajatin from Gurugram, Haryana Jun 1, 2023 Jun 10, 2023 This thread was updated on Jun 10, 2023

I have placed a request the foreclosure of my home loan account on 28-Apr-2023 and as per the guidelines provided by the SCB customer care service the total time period is 18 working days. Still they have not provided the letter and also they are not responding to any mails. I have spoken to them over phone multiple times and none of them is giving a confirmation by when they will be able to provide the letter. Even they are not disclosing any reason for the delay and always mention that we will raise it on priority but there has not been any advancement. I dont know what are there intention but if letter is already issued then it holds its validity till 30 days and post that I wont be able to make any bank transfer. Was this information helpful? No (0) Yes (0)
Standard Chartered Bank customer support has been notified about the posted complaint.
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Standard Chartered Bank Customer Care

from Mumbai, Maharashtra

Jun 10, 2023

Verified Support

Ref :06/23/12770142/SP/AST

Dear Sir/Madam,

This is with reference to your e-mail dated 10 June 2023, addressed to the Head Service team regarding your foreclosure.

We thank you for your business and will certainly assist you with your query. However, we would need some information in order to provide you the best resolution.

We are unable to trace any account information from the loan account number . We request you to send us your loan account number. Also, just to be sure, please provide us with the following details in your mail. This will enable us to track your account information and do the needful.

Full Name (as mentioned in the application form)

Date of Birth (DDMMYYYY)

Residence Address and Office Address

Contact Number

PAN

Further we request you to write us from registered email id for us to do the needful.

We look forward to hearing from you.

Please feel free to write back to us for any further support. We will be happy to assist you.

We assure you of our best service at all times.

Yours sincerely,

On behalf of Standard Chartered Bank

Bavithra
Officer - Customer Care