[Resolved]  Standard Chartered Bank — Imposing unnecessary charges of interest on credit card bill

Address:

Bangalore, Karnataka

I have acredit card of Standard Chartered Bank (Credit card number-[protected]).InJul/Aug-2012 I was out of bill India and I did not receive any bill or sms during that period so I was unable to pay the bill in that month. Then after coming back I got bill and Irequested to standard chartered customer care executive towave off that charge as a customer gesture then I did not get anyresponse. After that I sent an email for the same and also request to stopimposing the interest and late fee charges then they wave off only Rs. 300 Rs. (approx.) in comparison to Rs. 2178 and by that time I made the payment of allthe shopped amount. This was thefirst support I asked from standard chartered bank in the earlier 2 yearhistory. The issue stretched upto Jan. 2013.Afterthat also I have tried many times to standard charteredcustomer care but no executive has picked up the phone for 1 hour even. Then in the April 2013 also I have tried to settle the matter. Then I have shifted to Bangalore. And again I was out of India for1 year approx. Then in Sep. 2014 I come back to India andtried many times through phone. Also once I have visited bank (Koramangla-Bangalore) then firstly they told that they did not deal with credit card and they give somebody’snumber but firstly that number was not related to thatlady somebody else picked and again she says that she willarrange a call but I never get a call. This history repeats many times. Again on 31-Oct.-14I took leave for this matter and visited bank (MG road-Bangalore).I have waitedthere for 1-1/2 hours then somebody came and told me that as it is matter of NCR so they cannot help and they will arrangea call. After lot of my request they arrange a call fromDelhi. That executive simply imposes all the charges on me andsays I have to pay Rs. 13000(earlier was Rs. 2178).He says that I have to paythe entire amount if I want NDC (no dues certificate) otherwise they will suckmy CIBIL score like a blackmail. However I have always shows positive attitudeto settle the matter but they never response me and at the end of the day theyare imposing all the faults in my head. Regards, Akhil Jain Mobile-+91-[protected]