Standard Chartered Bank — Late payment charge, even after on time payment. Did extra payment & that too not reflecting in next Statement.

Swapnil Barapatre

from Kolkata, West Bengal

Address:

Bangalore, Karnataka

Even after on time payment, Bank has charged me late payment charges. I have written a mail to Customer care and they have replied saying Bank has arranged to reverse the late payment charge and it will reflect in next statement which never happen. Apart from that, I have made extra payment for same moth but again this is also not reflecting in next month's statement. When asked again about above 2 problems to customer care. I didn't get any reply from Customer care even after n no of follow-up. My Card no: [protected]

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Standard Chartered Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Swapnil Barapatre,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you. We request you to log your query on our Social E-Ticket system:http://on.sc.com/eTicket, we will generate a reference number using which you can track your query online. We assure you that our customer service representative will contact you shortly to address your concern.

Thanks and Regards,
Standard Chartered