Standard Chartered Bank — Misleading customer by acting differently in same matter

Address:Kolkata, West Bengal

I found below transaction logs in my credit card net banking: 06/04/2015 B2SERVICE TAX & CESS @ 12.36% INR61.80 DR INR61.80 06/04/2015 B2OVER LIMIT FEE INR500.00 DR INR500.00 Previously when my credit limit was low, it didn't allow me to pay over the threshold limit and used to give alert if I wanted to cross the expense limit.Now, I am not sure why this card is allowing me to cross my credit limit without informing me and charging me extra amount.How come a customer can know that bank will accept to cross the credit limit by customer when previously it was rejected several times. Please waive that amount and strictly maintain the credit limit in any concern.
Was this information helpful?
No (0)
Yes (0)
Standard Chartered Bank customer support has been notified about the posted complaint.
Apr 10, 2015
Updated by DebSarkar
Yesterday someone from Standard chartered called and told that he will get back to me today, but no call till now!!
I need a update on this.
Complaint comments 

Comments

Dear Customer,

Please submit your details here http://on.sc.com/eTicket and we will arrange a call back for you.
Alternatively you can call us at our numbers given here - http://on.sc.com/contact-us

Thanks and Regards,
Standard Chartered
it was already submitted

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Standard Chartered Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    48%
    Complaints
    1721
    Pending
    0
    Resolved
    778
    Standard Chartered Bank Phone
    +91 11 3940 4444
    +91 11 6601 4444
    Standard Chartered Bank Address
    19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
    View all Standard Chartered Bank contact information