[Resolved]  Standard Chartered Bank — not providing scan copy of Dishonor Cheque and scan copy of return slip send by SBI reason of dishonor

Address:

New Delhi, Delhi

Sir/Madam Kindly see this matter all in the trailing mail record pending from one month and till date no proper responce. Inderpal Singh [protected] -- On Tue, 10/12/13, Inderpal Singh <[protected]@yahoo.com> wrote: From: Inderpal Singh <[protected]@yahoo.com> Subject: Re: Your recent communication with us (KMM15940751V84278L0KM)> To: "Card Services" <card.[protected]@sc.com> Date: Tuesday, 10 December, 2013, 5:06 AM Dear Sir/Madam, My request with the reference no -[protected] provided by your Customer Care is still pending the first mail was drafted on 12 November, 2013, 5:41 AM and you are unable to resolve this matter till date. I had already cleared in my previous mail that Rs-561.44 as Dishonor Charges will be only paid only after the reason of dishonor is cleared from the scan copy which is to be provided by you as in the trailing mail and further other delay charges does not makes any sense, Today even after one month after my first mail Standard Charted bank is unable to provide the documents itself raise doubt the reason of dishonor, my SBI branch Manager given has the reason of dishonor is different as yours and this can only be verified after scan copy of the reason provided by SBI is seen. Kindly resolve this matter on priority basis as further delay is making me restrict to use this card .Further delay in my matter will force me to move in to another level of complaint so resolve it ASAP. Regards Inderpal singh [protected][protected]---- > On Wed, 20/11/13, Inderpal Singh <[protected]@yahoo.com> > wrote: > > Subject: Re: Your recent communication with us > (KMM15940751V84278L0KM) > To: "Card Services" <card.[protected]@sc.com> > Date: Wednesday, 20 November, 2013, 11:47 AM > > Sir, > I had send all detail in my first mail and you can get > cheque detail from your own CRM but as your mail > I am providing you the detail - Cq No-367982 of SBI > -DELHI.kindly resolve this issue ASAP and provide the > photo > copy of my Cheque and the bank remark slip copy so I can > know the actual reason of dishonor of my cheque as per my > branch i have been told the reason of dishonor as the > condition of the cheque not proper. > rgds > Inderpal singh Banga >[protected][protected]---- > On Wed, 20/11/13, Card Services <card.[protected]@sc.com> > wrote: > > Subject: Your recent communication with us > (KMM15940751V84278L0KM) > To: "Inderpal Singh" <[protected]@yahoo.com> > Date: Wednesday, 20 November, 2013, 7:35 AM > > > Ref : 11/13/071723/SP/CRD > > Dear Mr. Banga, > > This is with reference to your e-mail dated November > 16, > 2013 . > > At the outset, we regret the delay in our response. > We > thank > you for the cooperation and patience extended in the > interim. > > We understand from your communication that you wish > to > avail > the returned cheque of Rs.1, 016.00. > > As requested, we have forwarded your request to the > concerned department, however we are unable to > process > your > request as we require the cheque number. > > Hence we request you to revert with the confirmation > of > the > cheque number and details for us to cheque and do > the > needful. > > > Assuring you of our best services always, > > Yours sincerely, > > On behalf of Standard Chartered Bank > > Suganya S > Officer - Customer Care > > We would like to know whether you are satisfied > with > this e-mail interaction. > Please click on the following link to provide your > feedback. > https://forms.online.standardchartered.com/public_website/india/e-survey/ > > > Please do not disclose your PIN/One Time Password > (OTP > ) to anyone. Standard Chartered Bank will never call > or > send > SMS/emails asking for such details. If you receive an > OTP > without request, please intimate the bank > immediately. > Login > to Online Banking through our secured website > > For more details on our complaint management policy > and > Banking Ombudsman Scheme, 2006, please visit to http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html > > Standard Chartered Bank is committed to making your > banking > with us a pleasant experience and values your > feedback: > > Visit Us : www.standardchartered.co.in > Write > to Us : customer.[protected]@sc.com > > You can write to us at Standard Chartered Bank, > Customer > Care Unit, 19, Rajaji Salai, Chennai ? 600 001 or > reach > our > Phone Banking executives at http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html > > > > > Original Message Follows: >[protected]---- > > sir, > kindly resolve the matter in the trailing mail.my > details > are, > INDERPAL SINGH BANGA > Card No-[protected] > Mob No-[protected] > > My I.D. is registered with you all details can be > find > out.I have been told that you are unable to find out > my > detail. > > rgds > Inderpal > >[protected][protected]---- > On Tue, 12/11/13, Inderpal Singh <[protected]@yahoo.com> wrote: > > Subject: Re: Your eStatement for Nov is now > available. > Ref:<E[protected]-2> > To: card.[protected]@sc.com, > Global.[protected]@sc.com > Date: Tuesday, 12 November, 2013, 5:41 AM > > Dear Sir, > After telephonic conversation with the customer care > this > mail is draft my reference no -[protected], My Bank > Cheque > was > dishonor as a result I had deposited the same amount > before > the last date but due to Cheque dishonor Rs-500 as a > penalty > was imposed on me, as a request kindly provide > photocopy of my Cheque along with remark slip copy > from > the > bank to know the reason . I have been told by my > bank > manager that the reason for dishonor of the cheque > was not > in good condition so the cheque was dishonor. As > customer > this is my Right to known the facts so this is > required > kindly provide the same ASAP . > Thanks and regards > Inderpal Singh Banga > [protected] > > > On Fri, 8/11/13, Global.[protected]@sc.com > <Global.[protected]@sc.com> > > wrote: > > Subject: Your eStatement for Nov is now > available. > Ref:<E[protected]-2> > To: [protected]@YAHOO.COM > Date: Friday, 8 November, 2013, 3:43 PM > >