[Resolved] Standard Chartered Bank — Predatory Banking Practices towards Customers
R
raghuvamsshi
Greetings,
A Bank operating in our Country called Stadard Chartered Bank has caused an Immense turmoil to me with it's predatory and un-informed actions. I'm a student of India studying in foreign nation and before pursuing my higher studies I quit my job the bank account provided by my then employer for salary credits was Standard Chartered Bank. The bank changed the account status without any communication to me and has levied charges of over 8000 Ruppess in the name of charges for not mainitaining minimum balance. When questioned about the same the below is the response "bank reserves the right to convert the account as axcess plus account." In the years of pursuing my overseas education I was not once informed about the charges being levied or the change of account status from 0 balance to plus. I request Consumer Complaints to provide a resolution to this issue. among the pandemic when everyone is struggling this behaviour of the banks only creates more struggles for the ordinary. I request help from Consumer Complaints forum and provide solution to this.
Regards,
Raghu
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Aug 6, 2021
Complaint marked as Resolved
Standard Chartered Bank customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2020
Standard Chartered Bank Customer Care's response Ref : 10/20/040431/SP/CRD
Dear Team,
Thank you for writing to us and giving us an opportunity to help you.
This is with reference to your e-mail dated 13 October 2020 addressed to Consumer Complaints.
At the outset, we regret the delay in our response. We thank you for the cooperation and patience extended in the interim.
We note that you have not mentioned your card account number. We regret to inform you that in absence of your credit card number we are unable to verify your account to enable us to resolve your concerns.
We request you to us at head.[protected]@sc.com with your complete card number along with your query from registered mail id to enable us resolve your concerns.
We assure you of our best service at all times.
Yours sincerely,
On behalf of Standard Chartered Bank
Nandhini N
From the office of Head Customer Service
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