Standard Chartered Bank — Standard Chartered Bank | Credit Card Is Not Been Closed and They Charging Me Extra Money Every Month

Address:#159/5, Shivashankar Building, Sankalpa Krupa, 4th Floor, 8th cross street, Opposite to Bangalore Bazaar, Bellandur, Bangalore - 560103, Karnataka.

Hi,

I have requested Standard Chartered Bank to close my Credit Card 4months ago, but till now they have not closed my credit card and they charging extra money every month without my knowledge.

I have called SC, customer care service many times but they are not supporting with information and disconnecting the call with giving any information.

I have made complete payment my CC but i do not what is challenge for closing my CC.

Kindly do needful on request.

Regards
Pavithra
+1 photos
Was this information helpful?
No (0)
Yes (0)
Standard Chartered Bank customer support has been notified about the posted complaint.
Complaint comments 

Comments

Ref : 04/23/050826/SP/CRD

Dear Pavithra,

This is with reference to your e-mail dated 15 April 2023,

We understand that you wish to get some information about your card account number. However, we also see that you have not mentioned your card number along with your query.

Without the account number, we would not be able to verify your account and therefore, won’t be able to answer your query. We request you to revert with your complete card number along with your query to enable us resolve your concerns.

We look forward to hear from you.

Please feel free to write back to us for any further support. We will be happy to assist you.

We assure you of our best service at all times.

Yours sincerely,

On behalf of Standard Chartered Bank


S S Saranya
Officer - Customer Care
Ref : 04/23/050826/SP/CRD
 
Dear Pavithra,
 
This is with reference to your e-mail dated 15 April 2023,
 
We understand that you wish to get some information about your card account number. However, we also see that you have not mentioned your card number along with your query.
 
Without the account number, we would not be able to verify your account and therefore, won’t be able to answer your query. We request you to revert with your complete card number along with your query to enable us resolve your concerns.
 
We look forward to hear from you.
 

Please feel free to write back to us for any further support. We will be happy to assist you.
 
We assure you of our best service at all times.
 
Yours sincerely,
 
On behalf of Standard Chartered Bank
 
 
S S Saranya
Officer - Customer Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Standard Chartered Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    48%
    Complaints
    1721
    Pending
    0
    Resolved
    778
    Standard Chartered Bank Phone
    +91 11 3940 4444
    +91 11 6601 4444
    Standard Chartered Bank Address
    19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
    View all Standard Chartered Bank contact information