Ref.: Settlement of accounts dated 29/12/2011
Dear Sir,
As per the above reference of settlement of accounts of my personal loan no. 46837086 was paid by cheque no. 352403 dated 30/12/2011 for an amount of Rs. 7500/-
After this payment, I did not get No Dues Certificate from Bank and CIBIL records are also not updated.
Recently, i have paid Rs. 3720/- on 2nd May 2023 as directed by SCB Customer call centre
However, inspite of repeated followup, i did not receive NDC and my SCB personal LOAN account status shows as Written OFF
It is requested to do the needful by issuing NDC and update CIBIL records.
P Arivanantha Samy
Sr. Director
[protected]
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Dear Sir/Madam,
This is with reference to your e-mail dated 10 June 2023, addressed to the Head Service team regarding your Loan Account ending with 7086.
Regarding CIBIL :
We understand from your communication that you have certain discrepancy in your CIBIL report regard to your account.
In this regard, we request you to forward the scanned copy of the CIBIL report (Reflecting SCB account number) for us to investigate further. On receipt of the report, we shall review the same on priority and update you.
Regarding NDC :
As per our records the loan account has been settled at our end.
We wish to confirm you that we are in receipt of your payment towards the said loan account and the same has been adjusted towards your account. We also confirm that there is no outstanding payable by you.
Please feel free to write back to us for any further support. We will be happy to assist you.
We assure you of our best service at all times.
Yours sincerely,
On behalf of Standard Chartered Bank
Bavithra
From the Officer of Head Customer Care Service