[Resolved]  Standard Chartered Bank — Threatning & Harassment by SCB collection agent

Address:

Jaipur, Rajasthan

Respected Sir, This is to bring to your kind attention that I Vishal bhatnagar from jaipur, used to hold SCB Credit Card no: 5491.2456.0026.5900.issue date 2012 Yesterday, I received various calls from the Landline number by a men named anupam from SCB FRAUD & LEGAL Department office location Mumbai, on my company's Boardline no. The calls are regarding the collection of dues. The worst part of it is as mentioned:- using abusive language and threatening to harm me physically. harassing me and insulting me by calling everybody at my office as a result diturbing everybody in my office. calling my business clients abruptly, with whom I have only professional relation. threatening to go to any extend for recovery. calling at odd hours and continuously calling one after another with an abnormal interval of 2 minutes. As per the RBI guidelines all such actions are unlawful. I would like to ask is this a norm of calling for collecting dues, being a standard method and manner of such a big Bank like yours? I have been challenged by her and being told that I will be insulted in my office. He will continuously call my colleagues at my office and share all my credit information with them. I don’t understand how can she do this? How can she share my credit information with a third party? Why should they be held liable for my fault? This is height of making somebody annoyed. My inability to pay and my patience should not be taken for granted, it’s my appeal. It was totally immoral, unethical, and unprofessional and had no signs of a civilized person or any kind of etiquettes. Let me inform you that the turmoil after attending the call was so immense, that we decided not to take any call from any third person/ agent calling on behalf of SCB card division. I am very much available at [protected]. I am attending all my calls. If found someone from DSA or third party calling will be disconnected immediately. Rather I would like to speak to someone designated from your bank only. Sincerely Vishal bhatnagar