| Address: | Rangareddy, Andhra Pradesh, 500018 |
1) on 17/9/2016 at 6-38 Pm : Recd SMS mini statement as of 16/9/16 INR 95, 328.02; MinDue: INR 10, 094.42, Payment Due Date: IMMEDIATE;
2) Same day: at about 7-30 contacted yr. desk by calling Toll free No. about the huge debit into my account amounting to about Rs.92, 023.85 + other levies.
3) While the matter was being discussed in continuation of above, at 8-32 pm another SMS message received intimating O/S bal as 95, 328.02, min due Rs.4766.4, pay by 05/10-SCB., the same message repeated10-10 pm.The card was blocked.
4) at the end of discussion, I was advised by your Desk to report next-day after 9-30 AM, for recording the complaint and recording the same.
5) on 18/9/16 my complaint was taken on record at 10-47 AM by Ms. Mary of your Desk with Dispute Resolution Request No.[protected], who also advised me to pay the undisputed amount, with an assurance that the anomaly will be corrected, and a new card will be sent in due course.
6) Accordingly, I have to pay an amount of about Rs.3, 310/=which will be paid.
Now, I request you to take off the unauthorised huge debits totalling to Rs.92, 023 + other charges into my account, i.e. reverse the debits.
Regards = S. J. Rao, , Gold Rewards Card No.[protected].
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