[Resolved]  Standard Chartered Credit Card — Extra charges / overdue charges

Address:

Gurgaon, Haryana

Before 1 1/2 year, I purchased a Royal Sundaram Insurance Policy thru my Platinum Credit Card of Standard Chartered Bank where they offered me 24 Month EMI option(finance option). They had informed me over phone that I can surrender the policy at any time during this period and the refundable amount will be credited to my CC account as per policy terms. Now in September 2013, I called Standard Chartered Customer Care and asked to register my request for surrender of Royal Sundaram Policy. Accordingly M/s Royal Sundaram closed my policy by end of Sept and i had received credit of Rs. 3, 436.00 during end of Sept-13. It means the policy was closed. But still M/s Standard Chartered Bank is debiting me EMI amount + interest + overdue charges and as on date that amount is Rs. 3, 206.57 And now they are pressurizing me for payment of Rs. 3, 206.57 immediately. In addition to this, they have charged me Rs. 5, 653.93 which was debited to my Credit Card account on 29.11.2013 whereas my card due date is 22nd or 23rd of every month. But they are saying that this is also overdue. And now they are pressurizing me to pay Rs. 5, 653.93 immediately. I registered complaint against both the issues when i came to know thru sms that my due date is crossed & i need to pay the overdue amount immediately. They should waive both the debited amounts (which i already paid) of Rs.5, 654.90 + Rs. 3, 206.57 by deducting refund against Policy surrender value (Rs. 3, 436.00). Also they should not charge me any further overdue charges for these issues.