Star Cj — Cooker purchased from Star CJ (wonderchef) not working properly

Address:

Mumbai City, Maharashtra

I had bought a cooker through Star CJ which is promoted by Sanjeev Kapoor. The lid was not closing properly. So Star CJ told me to contact WonderChef. Star CJ just sells and do not give service. I will never buy from Star CJ. I also want to complain about WonderChef. I have not received proper service from them as well. After lodging the complaint, I was told that their person will come to collect the lid in 2 days time. I spoke to the Ladies Megha and Pooja. Even after repeated reminders, the person came after 5 days. Then they did not get back to me for 2 weeks. I again called. Then they told me they will enquire and call me back the same day evening. No call came for 2 days. I again called. Then I was told they want a copy of the bill. I said I had already given the bill to the person who came to collect the bill. Still they said that they can't find and I have to email the bill. So I did that the next day. Then I got a mail that they will replace the lid in 2-3 time. Nobody came for another 5 ays, so today I again called. Still I get a response they have sent the lid but they need to find out why it has not been delivered to me yet. Every time, I do not get a proper response. Its been 3 weeks since the first complaint. Why will I buy a cooker, which I cannot use it because of no fault of mine. Sanjeev Kapoor should not promote such products and such companies.