[Resolved] Star Cj — not receving a par of bila blender | |
I have been purchased a Birla hand blender & chopper through Star CJ Network on[protected].Invoice No.[protected] dated 04/01/2014 and order no. [protected] with one year warranty. Before one year the upper lid of chopper was damaged and I contact the company's mobile which was available to me by Star CJ at [protected] and [protected] whereas on invoice [protected] was not in service. First time at contact they are ready to exchange the lid with old one but the charges of courier from Kota to Bhiwandi is Rs. 300/- + and the cost of new ones will 250/- so I ordered for new one and they ready to do this deal. After that there are no reply and message I got. I am trying too many times but they cant pickup my phone and star cj also tell me the contact on that numbers.
Please help me.
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Complaint marked as Resolved
customer support has been notified about the posted complaint. Verified Support Mar 16, 2016 SHOP CJ Network Customer Care's response We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.
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 3 Comments | |
Comments
Till today I could not receive any response.
Reply
Star CJ did not do more in this issue so once again I contact at available no. i.e. [protected]. Luckily they pick up my phone and said me to deposite Rs. 300/- in their bank account (Name Birla Retail and Distributors Pvt Ltd, Account no. [protected] Bank Name - HDFC Bank Ltd.Branch Goregaon East IFSC no. - HDFC 0000212).I deposited the said amount on[protected] and then till today I couldn't receive the required part. I enclosed the screen shot of the messages which was done by them.Now once again they do not pickup my phone.
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I got today the require spare part but it was different and did not fitted with my blender so once again I contact company and send them some pics of my blender and they said that they are not manufactured this type of product. Please tell me what to do?
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