State Bank Of India [SBI] — query regarding sbi irctc card

Respected sir
Had applied for a sbi irctc card through a representative at bandra railway station. I have given all the documents to him. For remaining documents i had a call from [protected] and i gave all my information to this no. And mailed it to [protected]@gmail.com.
After that i received message like you have successfully submitted your sbi card application no.[protected]. To track the status of your application visit - sbicard.com/track-app/y/222xxxxxxxxxx.
A lady executive called me up and promised me that definitely you will get the credit card to ur residence.
One man came to my home also to check whether i have given correct detail (Like address) or not.

Under online status of sbi credit card they mentioned

"we regret to inform you that your sbi card application could not be processed since it does not meet our policy. We thank you for your time."

. Please tell me what are the reasons for rejecting my application.

Please give me contact no. So i can directly talk to them