[Resolved]  Stayzilla — Cheated on a hotel reservation, money already taken

Address:	Chennai, Tamil Nadu, 421201
Website:	www.stayzilla.com

I was searching for hotel stay on the 29th Oct as my sister is getting married on the 8th of November this year. I wanted a stay option near khar linking road. A webchat executive from stayzilla suggested hotel linkway khar west. All confirmed and money paid and I got a confirmation from stayzilla that reservation is confirmed on the 29th of Oct at 3pm. At around 10 pm the same day post taking money from my account I got a mail from stayzilla that the reservation isn't confirmed and that the hotel rooms r booked completely and it isn't available for those dates. On the 30th of Oct I got a call from hotel linkway khar stating that they have rooms however they aren't tied up with stayzilla for about a year now. They have been asking stayzilla to remove their hotel from the listing however they didn't. I called stayzilla they said rooms r soldout completely. I gave them the fact. The manager Suresh had no words to say and said he will call me back. Then another executive called me saying rooms are sold out. I told them not to lie and that I am expecting a call from the manager at stayzilla. I got another call.offering a different room near station which I didn't want as all arrangements were done hoping this hotel room is confirmed. I called them again and the manager Suresh said he will get me the same reservation at same hotel linkway. I hv booked beautician and everyone according to it. They haven't been calling me to give multiple options. The options they give were pathetic hotels and around station while wedding is in linking road. I explained we don't want to get stuck in traffic. Yesterday they said they will go to the hotel personally and get it sorted and today same old story, either rooms r booked or hotelier isn't taking money from them. Firstly money was taken from me and I was assured room reservation. Then I was been told it was sold out. Then hotelier says they don't have tieups with stayzilla. And now stayzilla says the hotelier has rooms doesn't accept payment via stayzilla. Ideally they should have told this before taking money. It's cheating after taking money. I wish to take this ahead. And complain as it's causing lot of issues. With the wedding in 3 days I am unable to reschedule the beautician to a different venue. A lot of issues caused by false n misleading information and assurance by stayzilla.Pending: Stayzilla Order no[protected][protected] for Hotel Linkway Khar West-Mumbai