[Resolved] Surpluss.In — Defective product | |||||
Purchased refurbished one plus one mobile from www.surpluss.in, on 06/04/2016 made payment cash on delivery basis, as we open the parcel and switch on the mobile screen was black and blank, i informed to surpluss.in on their no[protected]. person from other end Mr Lokesh told me that i need to go to service center and get DOA certificate but service center denied to provide DOA certificate. for continious 3 days i was moving from 1 to another places and Mr lokesh told me to send copy of bill and address of service center for taking action but no action was taken till date. After 15/04/2016 Mr Lokesh was not taking call as his attendnt told me hi is busy and will call back in some time. i requested for return the mobile and refund money but the denied Was this information helpful? | |||||
Jun 5, 2016 Complaint marked as Resolved SurPluss.in customer support has been notified about the posted complaint. Verified Support May 04, 2016 SurPluss.in Customer Care's response HI Mr. Vitthalbhaiya
We apologies for the inconvenience you faced, as per your request we have already placed a return order for your product and initiate a refund, you may receive it in next 5 to 7 business days.
Thanks
Surpluss.in
| |||||
 6 Comments | |||||
Comments
Sir maine mobile liya tha 07/11/2015 ko jo model no same h par jo bill pe imei no h woh mobile ni mila.
Reply
SurPluss.in Customer Care's response, May 27, 2016
Verified Support
Hi, Hero Jagpat, Please share your order Id. We will look into issue.
Now surpluss says that they are unable to refund the money and as per "procedure" they are replacing mobile. But now i purchased another mobile what i will do with their replaced mobile?? refund money
Surpluss.In — Wrong tracking number
My order id is[protected] but given track no is [protected] is wrong why?SurPluss.in Customer Care's response, May 27, 2016
Verified Support
Hi Er Ravi Ranjan Keshri,
This order was placed on Nov 12, and has been reached to you, if you not received it yet, please let us know, Since it is a six month old order, blue-dart is not showing any detail.
Regards
Surpluss.in
This order was placed on Nov 12, and has been reached to you, if you not received it yet, please let us know, Since it is a six month old order, blue-dart is not showing any detail.
Regards
Surpluss.in
Surpluss.In — Company selling duplicate products
Surpluss.in company is selling duplicate and fake productsSurPluss.in Customer Care's response, May 27, 2016
Verified Support
Hi anirudhamandalwar
Please share your order Id, we will look into your issue.
Regards
Surpluss.iin
Please share your order Id, we will look into your issue.
Regards
Surpluss.iin
Surpluss.In — faulty product sale
I buy that mobile this website they send faulty product and they until 15 days over .they not responsibleSurPluss.in Customer Care's response, May 27, 2016
Verified Support
HI syedkader
We have a return policy within 7 days of purchase, additionally please share your order id, we will do our best to resolve your issue.
Regards
Surpluss.in
We have a return policy within 7 days of purchase, additionally please share your order id, we will do our best to resolve your issue.
Regards
Surpluss.in
Surpluss.In — Mobile is not working
Mane abhi redmi mi 4i 16 mobile liye h but wo on nhi ho raha na hi surpluss customer care wale response de rahe h hellp me 11000 amount h yar kam nhi h help me ya to amount refund karo ya mobile replace karoSurPluss.in Customer Care's response, May 27, 2016
Verified Support
HI, Ajaydabas,
Please share your Order Id, we will do our best to resolve your issue.
Regards
Surpluss.in
Please share your Order Id, we will do our best to resolve your issue.
Regards
Surpluss.in
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
33%
Complaints
45
Pending
0
Resolved
15
View all 45 SurPluss.in reviews & complaints
+91 11 3007 9000.
B1/E3, Mohan Cooperative Industrial Estate, Mathura Road, Delhi, Delhi, India - 110044
View all SurPluss.in contact information