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[Resolved]  Surpluss.In — Place a order dt. 16/01/2016 by hdfc credit card, but shipment not delivered

Address:New Delhi, Delhi, 110019
Website:surpluss.in

I purchase a mobile XOLO A 550 of Rs. 3009 from surpluss.in dt. 16/01/2016 and payment through my hdfc credit card on EMI bases. This amount debited on a/c on same day dt. 16/01/2016. And I recd a message from surplus.in your order no.[protected] dt. 16/01/2016 go to quality check. As on tele dated no information on my mobile or my mail id. so please help me.
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Complaint marked as Resolved 
SurPluss.in customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2016
SurPluss.in Customer Care's response Dear Neeraj, sorry for the inconvenience caused. we would like to inform you that product is already dispatch from our end but due to some issue with courier partner the shipment was misrouted. But now it has been delivered to you, You can track the delivery status by at https://www.surpluss.in/trackorder/index/ by entreating you order Id and Email address, If you have not received it yet please let us know. Thanks for shopping with Surpluss Regards Surpluss.in
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Surpluss.In — Defective product

Purchased mobile one plus one from www.surpluss.in
display is damaged at the time of delivery
need refund
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    +91 11 3007 9000.
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    B1/E3, Mohan Cooperative Industrial Estate, Mathura Road, Delhi, Delhi, India - 110044
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