[Resolved] Symphony — Bad service and Not responding to complaints or service requests | |||
I have purchased a Hi-Cool Smart i (Residential Cooler) on 5th April 2014. My first complain logged on 7th April with Complain no. ND-FM-6D14001 for the issue water pump was not working. Within 1 month the same problem again found for water pump motor and PCB is not working. So, I again logged a complaint (ND-AQ-27E14005/ND-KS-23E14008/ND-AQ25E14012) and also mailed to Mr. Sanju Srivastava having M.No- [protected] and Email id [protected]@gmail.com, and regularly called him to share the status but no any prompt support found. I never expect service like this form symphony. I logged a complain on 23rd may 2014 and my complain no. is ND-AQ-27E14005/ND-KS-23E14008/ND-AQ25E14012 for the issue high noise in pump motor & one switch of PCB is not working. Your service engineer visit on 27th may 2014 and try to convene me that this noise will defiantly came and when you run the fan this noise will not came or disappear after more discussion with your engineer and Mrs. Rinki (M.No-[protected]) he changed a pump motor that is Duplicate can be seen in below snap shot. My PCB is not changed yet as suggested by your engineer and I am still waiting prompt response/Support from your side. As discussed with you I am sending you existing and current water pump snap shot that will help you better. By doing this type of things organization will lost a customer relationship and trust. Please do the needful on priority basis such that we feel more trust for a long time. Address:- Ritesh Raj M.no- [protected] 3rd floor, A-869, Rajan Niwas Sukhdev Nagar, Kotla Mubarakhpur, New Delhi, 110003 M.No- [protected], [protected] Land mark- Gurudwara Issue is still pending and not resolved till day Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Symphony Limited customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Symphony CC,
After giving so many reminder no one visit to resolve the ISSUE my cooler is in off state from last 15-20 day.
PCB still not changed.
I observe this is very bad service from your side from last 2 month and need to refund my amount.
I never want to face this type of issue in future.
Request to you please provide the Email Id of concern person to whom it will raised.
Regards,
Ritesh Raj
3rd floor,
A-869, Rajan Niwas
Sukhdev Nagar, Kotla Mubarakhpur,
New Delhi, 110003 M.No- [protected], [protected]
Land mark- Gurudwara
After giving so many reminder no one visit to resolve the ISSUE my cooler is in off state from last 15-20 day.
PCB still not changed.
I observe this is very bad service from your side from last 2 month and need to refund my amount.
I never want to face this type of issue in future.
Request to you please provide the Email Id of concern person to whom it will raised.
Regards,
Ritesh Raj
3rd floor,
A-869, Rajan Niwas
Sukhdev Nagar, Kotla Mubarakhpur,
New Delhi, 110003 M.No- [protected], [protected]
Land mark- Gurudwara
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+91 79 6621 1111
Symphony House, FP12-TP50, Bodakdev, Ahmedabad, Gujarat, Kenya - 380054
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