Symphony Limited — Refund my #33766 symphony cooler

Address:

289/252 Arya nagar lucknow

I ordered a cooler whose order number is #33766, it has an old rusted product, parts are missing from it and i can not assemble the cooler not even a wheel has arrived. The remote has junk rust scratch on it. I called the customer service team and they said return and refund is not allowed only replacement can be done. This is highly disappointing i don't need this product anymore as my trust on symphony has been ruined.
I trusted symphony's site, that was my biggest mistake, I will never order from this website. I will also complain that no return policy has been put anywhere on the site.