Symphony Limited — Symphony Coolers

Address:

Hyderabad, Andhra Pradesh

For last one month I have been making couple of service requests for Symphony Cooler - Diet 50i. Even though I receive an SMS that your service request has been registered, service persons didn't turn up/or didn't show much interest to address issues. I tried calling Symphony customer care and there is no response from them. My cooler's warranty is ending by this month end and I believe the service persons are acting irresponsible after hearing my cooler is still in warranty. Complaint Numbers are as followed: HY-KS-22D14017 | 22nd Apr 2014 - not addressed HY-KS-22D14014 | 21st Apr 2014 ( received an sms mentioning that service call has been addressed and in actual - service representative came to my place - he said he do not have spares to replace 'Honeycomb mesh' and left saying he will come back in the weekend. After that no reponse from the same guy. He took my bill copy and later updated in system that I have not given bill copy to him. strange person). HY-KS-6E14029 | (6th May 2014) - not addressed (no response) HY-KS-19E14028 | 19th May 2014 - not addressed Symphony customer service is keep on assigning these tickets to the same service person again and again. This person is not calling up or not turning up to fix the issue. Now that my warranty is ending soon, he will turn up after warranty is ended and I will have to pay him 'Service Charges'. It has been one month since initial ticket registration and Symphony service representatives are not showing responsibility to resolve the issue. Bad experience from symphony and i would never recommend this company to another person again.