[Resolved] Symphony Limited — Symphony siesta 70 desert cooler pump not working and technician harassment | |||
I had purchased the symphony siesta 70 desert cooler on 26.02.2017. The cooler has a 1 year warrantee. I had issues with the pump last week and had logged in a service request on 5th july. As i am available at home upto 1 pm on working days i had requested to make the technician visit before 1 pm. After several calls to the customer care the technician visited and repaired the product. After the repair the pucp again stopped working after 4 hours of repair. I called the technician and he informed me that he will change the pump and i do not have to log in any more service calls. The pump started working the next morning but it stopped on its own again. This happened every day and today when i am again called the technician he asked me to raise a services call. I had requested to make the technician visit before 1 pm. But the technician called me and said he cannot come when i am available at home and he also disconnected the call without commiting if he will come again or not. I am feed up with this harassment. Was this information helpful? | |||
Jul 21, 2017 Complaint marked as Resolved Symphony Limited customer support has been notified about the posted complaint. Verified Support Jun 14, 2017 Symphony Limited Customer Care's response Hello Dear Customer, Please log your complaint here: http://bit.ly/Log_Service Our representative will reach you soon & help you with your query. Assuring you our best attention, always. Symphony Customer Care. | |||
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