Symphony Limited — The tyres of the cooler broke down and the complaint that I submitted last year isn't resolved yet.

Last year I bought the symphony sumo 115xl and just after a month the 2 tyre pieces of the cooler broke down. I told the dealer(Mr. Gaurav Wadhwa) about the problem. He told us to contact the customer service of the company.
When we told them the problem they said that a technician will visit us. The technician came and visited us and after that there was no response from the company. We also sent them pictures of the tyres.
Then we had to solve this issue by ourselves. We applied some adhesive on them and that was a temporary solution.
Now about a year passed and now also there is no response from the company.
One tyre broke again and I searched this on the internet and I found the medium of complaint. I am hoping that my problem will be resolved soon.