[Resolved]  Symphony — Symphony -Not responding to complaints or service requests

Address:

New Delhi, Delhi

Dear Team, I have purchased a Hi-Cool Smart i (Residential Cooler) on 5th April 2014. My first complain logged on 7th April with Complain no. ND-FM-6D14001 for the issue water pump was not working. Within 1 month the same problem again found for water pump motor and PCB is not working. So, I again logged a complaint (ND-AQ-27E14005/ND-KS-23E14008/ND-AQ25E14012) and also mailed to Mr. Sanju Srivastava having M.No- [protected] and Email id [protected]@gmail.com, and regularly called him to share the status but no any prompt support found. I never expect service like this form symphony. Mailed copy till day:- ********************************************************************************...⇄ RE: Symphony Hi cool i || ND-AQ-27E14005/ND-KS-23E14008/ND-AQ25E14012 || REPLYREPLY ALLFORWARD mark as unread Ritesh Raj Tue[protected]:35 Sent Items To: [protected]@gmail.com; Cc: Ritesh Raj (4757); Dear Srivastawa, After giving so many reminder to you the issue is still pending from your side and i faced this issue from last 25 day approx. The complains are automatically closed without resolution, will you please clarify why this happened? Complain no- ND-AQ-16F14041 (Date 17 June 2014) I need money back/replacement of my product. Please provide me the escalation matrix if you are not able to resolve this issue on priority basis. Thanks & Regards, Ritesh Raj Broadcast Engineer M.No: +91-[protected] ________________________________________ From: Ritesh Raj Sent: 11 June 2014 16:57 To: [protected]@gmail.com Cc: Ritesh Raj (4757) Subject: RE: Symphony Hi cool i || ND-AQ-27E14005/ND-KS-23E14008/ND-AQ25E14012 || Gentle reminder… Please share the updates and work progress. Thanks & Regards, Ritesh Raj M.No- [protected] From: Ritesh Raj Sent: Friday, June 6, 2014 11:49 AM To: '[protected]@gmail.com' Cc: Ritesh Raj (4757) Subject: RE: Symphony Hi cool i || ND-AQ-27E14005/ND-KS-23E14008/ND-AQ25E14012 || Dear Srivastawa, Issue is not solved till day. As discussed with you yesterday and today you have to align engg. to do this activity (PCB change) on priority basis. Due to parts un availability the PCB is not changed yet so, request you to please update and resolved. Thanks & Regards, Ritesh Raj M.No- [protected] From: Ritesh Raj Sent: Tuesday, June 3, 2014 10:10 PM To: '[protected]@gmail.com' Cc: Ritesh Raj (4757) Subject: RE: Symphony Hi cool i || ND-AQ-27E14005/ND-KS-23E14008/ND-AQ25E14012 || Dear Srivastawa, This is to inform Pump motor has been replaced by your engineer. But PCB is still not changed till today. Please ensure when it will fully resolve. Thanks & Regards, Ritesh Raj M.No- [protected] From: Ritesh Raj Sent: Monday, June 2, 2014 1:39 PM To: '[protected]@gmail.com' Cc: Ritesh Raj (4757) Subject: RE: Symphony Hi cool i || ND-AQ-27E14005/ND-KS-23E14008/ND-AQ25E14012 || Dear Srivastawa, My issue is still pending. Please share the work progress. Thanks & Regards, Ritesh Raj M.No- [protected] From: Ritesh Raj Sent: Saturday, May 31, 2014 11:11 AM To: '[protected]@gmail.com' Cc: 'Ritesh Raj (4757)' Subject: Symphony Hi cool i || ND-AQ-27E14005/ND-KS-23E14008/ND-AQ25E14012 || Dear Srivastawa, //Serious concern// I logged a complain on 23rd may 2014 and my complain no. is ND-AQ-27E14005/ND-KS-23E14008/ND-AQ25E14012 for the issue high noise in pump motor & one switch of PCB is not working. Your service engineer visit on 27th may 2014 and try to convene me that this noise will defiantly came and when you run the fan this noise will not came or disappear after more discussion with your engineer and Mrs. Rinki (M.No-[protected]) he changed a pump motor that is Duplicate can be seen in below snap shot. My PCB is not changed yet as suggested by your engineer and I am still waiting prompt response/Support from your side. As discussed with you I am sending you existing and current water pump snap shot that will help you better. By doing this type of things organization will lost a customer relationship and trust. Please do the needful on priority basis such that we feel more trust for a long time. Feel free to call me Address:- Ritesh Raj 3rd floor, A-869, Rajan Niwas Sukhdev Nagar, Kotla Mubarakhpur, New Delhi, 110003 M.No- [protected], [protected] Land mark- Gurudwara Present motor pump snap shot Shared in mail Existing/original/factory made motor pump snap shot Shared in mail Thanks & Regards, Ritesh Raj M.No- [protected] ********************************************************************************...⇄