[Resolved]  T24 Mobile — SMS charges deducted even for failed messages

Address:

Ranchi, Jharkhand

To day i.e. 29th July 2014 I sent five SMS to five different numbers. My mobile showed that two outstation and one local message "sending failed" . I tried those three messages thrice again but every time sending failed message appeared. Despite the charges 14/₹ was deducted from my balance. Upon talking to customer care the lady replied that "Sir, please change the message sending centre number- as there may have some problem as our record says message sent. when I argued she handed over to the executive Ms. Jyoti Kasvekar. She understood that no person will send the same message thrice to the same number- said SORRY but refused to either refund the excess amount deducted or to lodge a complaint and give the complaint number. Please do the needful from your end refunding charges for 9 extra message charge deducted. Thanks & Regards P.K.Bhatia [protected] [protected]@ rediff.com