Tamilnadu Electricity Board (TNEB) — Payment made which was recommended for refund by them has not been initiated

Address:

Coimbatore, Tamil Nadu

Dear Sir / Madam, I'm ( Ravi chandran k with the Service no. [protected] ) from pollachi was paying my bill on 21/12/2014. Unfortunately, their server has got some technical issues it seems, Payment which has been made got stucked and the other day i paid the bill using net banking service. when i checked the customer support for payment refund transaction status after days time, they displayed " recommended for refund " status with no refund sent date. Normally, it takes 4 days - 7 days to get the amount refunded . till now, i have not gotten my amount refunded with the same status availability on their web under my profile customer support page. i could not able to contact the admin team on this issue because of non availability of the phone no.. i want the technical team to assist me on this and to resolve this issue ASAP by refunding the amt. Note : though, they have given the transaction id, i've not gotten it, yet with regards, Ravi chandran k. [protected]