[Resolved]  Tanishq — Grievance - golden harvest Scheme

Address:

Jalandhar, Punjab

Hello I am writing to complain about the recent changes in your Golden Harvest Jewellery Purchase Scheme. My family has two accounts under the said scheme: 1. Account number JLT/*****/2013 2. Account number JLT/*****/2013 I have paid a total of 9 installments since signing up, that amounts to a total of Rs. 1, 80, 000. I have paid all my installments on time. Some of them even 15 days before the due date. You can check your records for the same. I received SMS’s on both the registered mobile numbers on 9th July 2014 to remind me about my installments due on 11th July 2014. I visited the Jalandhar Tanishq store today(17th July 2014) to pay the installments and was informed that the said scheme has been discontinued. 1. 1., Now I demand to know why I was not informed on either of the registered mobile numbers?? I receive reminders of every due installment. Tanishq and Encircle send me numerous SMS’s every month about the offers on Tanishq, Titan, Titan Eye plus, Fasttrack and Helios, whereas such an information was not relayed to me even by the 17th, whereas customers who had paid even a single installment were informed since the 14th via SMS?? Is a customer who has paid all installments on time and invested almost 2 lakh rupees with you less valuable than customers who have paid even a single installment?? Tanishq Jalandhar stored called us up many times while signing up but no one bothered to tell us about this new development. 2. 2.. Tanishq advertised this change only in Dainik Bhaskar. In no other dailies of English or Punjabi language was this advertised . How do you expect the people to be informed who don’t subscribe to Dainik Bhaskar? 3. 3. This scheme was a contract/understanding between the company (Tanishq) and the customers (us) where both of the parties were expected to fulfil the promises on each of our parts, namely that we pay our installments on time and you, Tanishq, provide the 12th installment. Now you didn’t fulfil your end of the agreement, due to whatever reason, then why should we suffer ?? We didn’t fail on our part. Then why are we expected to forfiet 50% of our interest if we want a refund of our money?? Our money has been with you since the last 9 months, you earned interest on it or used it or kept it in your vaults but it was out of our pockets. We paid every installment on time and if you cannot honour your part of the agreement then why should we suffer for it . Out of the 16000 rupees accumulated as interest why do you get to keep 8000 rupees if we do not buy gold jewellery from you ?? We should not be forced to buy jewellery from you if you did not fulfill your promise . Had the scheme continued for its full duration, we would have gladly purchased jewellery from you, but since this is not the case why are we being forced to either buy jewellery or forfiet 50% of our amount. It was never said in the beginning that if the scheme is stopped you would have to forfiet 50% of your interest. 8000 rupees might not be a great amount for your company and TATA, but it is a significant amount for a person who has spent time and money in coming to your showroom every month since last 9 months . We want that either you refund our entire amount with the entire interest ( 90000 + 8000, for both accounts that totals to 1, 96, 000 rupees ) or give us gold for the same money. We do not want to buy jewellery from you and pay you additional making charges and service tax. We feel cheated enough already. Dr. S Kaur