| Address: | Mumbai City, Maharashtra, 400057 |
We received a Legal Notice from your firm on 20 May 2016 for non receipt of payment pertaining to the broadband services. We were taken by surprise with this letter and on calling your customer care to understand more about this letter, we were advised to ignore.
The payment concerned were already done by us and we were told that it's possible that the company has not accounted for it and applied it to our account where as I have the corresponding debit for this amount in our account.
I need to understand without proper investigation of such payments at your end, how can you send a legal notice to your customer. Isn't this a customer harassment in one way and more importantly this reflects how poor your infrastructure is in terms of managing your customer payments effectively.
This is precisely the reason why we decided to exit your services and now I want to know why should we not approach customer grievance cell to raise a formal complaint against your company. I hoping to hear your response and plan to raise this to the appellate in the next one week.
Companies such as yourselves find legal notification as a easier route to claim payments from your clients or even get whereabouts of these payments and it's unfortunate that you are providing such services without proper care on your customer payments tracking or servicing. Was this information helpful? | 
