[Resolved]  Tata Communications — Total data loss

Address:

Kolkata, West Bengal

Dear All,

You better to be careful in this regard in future...just prior notification is not enough...do you ever care to check up that how many times i have informed you about the wrong information of payment done...last 'notification' you made about the total outstanding around 15000/- + which was incorrect then i contacted your local kolkata office sales guys(who is good for nothing) who verbally informed me the outstanding was around 11500/- and also informed me that if we make the payment then the server again will be activated...and we done the payment...& you know the consequences...
throughout from the beginning there has been misinformation about the outstanding payment which i have informed you but that problem has never been resolved...what about our security deposit amount? you didn't care to address that issue...

we need our data back at any cost...it will be a disastrous for us, we may loose crores of business ...we'll not let it go just like that...your so called "prior notification" is not enough...

My complain for TATA COMMUNICATIONS about is not being empathetic for its customers...
1) Misinformation about customer's payment done...
2) Mis guidance by local kolkata office employee that if we clear the outstanding payment then we'll get our data back even if that account is terminated.
3) Not being empathetic by tata communication hyderabad technical staff
a) by unable to understand/judge the customer's sentiment when the customer raised an issue about the amount of outstanding payment which eventually proved that the amount they have mentioned was wrong ...
b) Not being care to inform their customer that the security deposit which a customer has deposited at the time of taking the TATA COMMUNICATION CLOUD COMPUTING and how that amount is being adjusted/utilized before the termination of customer service.
c) Lastly one or two technical staff of your hyderabad office has told me that they are working at back end to retrieve our data and there is possibility to get that back...but i guess that was not correct...

Eventually now we understand we have lost our all business data...and needless to say we are in total lost...

I am sending this email to all concern in a great grief & frustration...I'll take up this issue now in court...I'll fight this case legally till the end...

Thanks for your understanding...

Rgds,

Sandip Kodaly
(Director)
Regal Hi Tech Agro Projects India Ltd